All Posts

I want to talk to all our customers

write-593333_640

I will jumb right into it! Last week I got a great idea and wrote out to 1,000 of our active users and asked if they could find 10-15 minutes of their time to talk to me.  

This is what the e-mail looked like:

Customer_Campaign_February_2015

Over the last couple of months we have been working intensively on getting to understand our customers even better. We are learning a lot and the feedback has been great so far. We have been collecting a lot of data that we can measure and put into Excel. This is also what we call "data that scale".

We get a lot of knowledge out of numbers that we  analyze for our roadmap and product strategy. However, for a while I have been eager to do  "data that doesn't scale". With this I mean talking to customers and collect something qualitative, e.g. calling out to customers and asking them what they like and what they want improved.

Last week I did exactly this :-) I wiped out up my calendar and scheduled a huge Doodle of about 100 appointments. Here I invited people to book me for a phone call. Less than a week later I have only 4 spots left of which 3 of them are at 8pm! I am extremely excited and can't wait to talk to all of you!

Topics: church management system, News, Product

Christian Steffensen
Christian Steffensen
Founder & CEO at ChurchDesk

10 top tips for your church newsletter

Want your church newsletter to stand out from the crowd? Our expert tips will help you achieve mailout heaven What’s the biggest challenge facing your...

Read more

Is your church newsletter being read? Try these 10 tips

Think about the last newsletter you received in your inbox. Was it a newsletter you looked forward to or just another e-mail to add to the daily clutt...

Read more

Meet Carl Landsbert: Every church deserves a great church website

At ChurchDesk we strongly believe that every church deserves a great website and shouldn’t cost you an arm and a leg. With this in mind I went along t...

Read more